We Build The Foundation Your Brand Can Stand On

FAQs

Frequently Asked Questions

This FAQ page is designed to provide clarity on Tru Brand Media’s services, project process, and client support. Whether you’re exploring our capabilities, ready to start a project, or looking for details on timelines, billing, or revisions, this guide offers quick answers to our most commonly asked questions. If you need further assistance, feel free to contact us directly at info@trubrandmedia.com.

General & Project Inquiries

To get started, complete our Project Inquiry Form or email us directly at info@trubrandmedia.com. Once submitted, our team will follow up within 24–48 business hours to schedule a discovery call and align on your goals, challenges, and scope.

Following your submission, you’ll be invited to a consultation where we’ll assess your business objectives, identify growth opportunities, and propose a tailored service plan with project timelines and pricing.

Yes. We offer a complimentary 15–30 minute discovery call to help clarify your goals, identify immediate needs, and assess whether our services align with your brand’s objectives.

For brands seeking deeper insight before fully committing, we offer a $350 Brand & Marketing Audit with an Accelerator Strategy Call. This includes a comprehensive review of your digital presence—branding, website performance, social media, advertising, and competitor positioning—followed by a 60-minute strategy session with a custom roadmap to elevate visibility, conversions, and growth.

For clients needing specialized guidance, we also offer Advanced Strategy Consultations at $150 per hour. These sessions are ideal for targeted support across branding, marketing, or technical areas—such as CRM systems, automation architecture, analytics, or SEO infrastructure.

Each consultation pathway is designed to provide clarity, strategic direction, and real business value—whether you’re launching, pivoting, or scaling.

Services & Capabilities

We provide a full suite of services across five core categories:

  1. Business Intelligence & StrategyCompetitor and consumer analysis
    1. Market positioning and opportunity mapping
    2. KPI alignment and data-driven recommendations
    3. Strategic audits and growth planning
  2. Brand Development
    1. Brand identity, voice, messaging, and positioning
    2. Logo systems, color palettes, and brand guidelines
    3. Archetype and persona development
  3. Technology & Digital Infrastructure
    1. Custom website and mobile site development
    2. Sales funnel creation and automation
    3. Membership platforms, course systems, and CRM integrations
    4. Backend system setup (analytics, email marketing, call tracking)
  4. Digital Marketing
    1. Paid advertising (Google, Meta, TikTok, YouTube)
    2. SEO, keyword targeting, and content marketing
    3. Email and SMS automation
    4. Social media management and influencer campaigns
    5. Reporting and analytics
    6. and more
  5. Public Relations & Media
    1. Press placements, podcast bookings, and media outreach
    2. Strategic brand positioning and communications
    3. Influencer seeding and event PR coordination
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Business intelligence uses data, competitor analysis, and consumer insights to guide smarter decisions. It helps identify opportunities, refine your brand positioning, and increase your impact in the market with strategic clarity.

Yes, we build everything from simple Shopify storefronts to fully customized web applications, mobile apps, and advanced digital platforms.
Our development capabilities include websites, mobile-optimized experiences, learning management systems, lead capture funnels, membership portals, and data-driven dashboards. Every platform we build is tailored to your business goals—designed for scalability, automation, and seamless user experience. Whether you’re launching a product, managing a community, or scaling your operations, we deliver functional, high-performance technology built to grow with you.

Absolutely. We offer standalone strategic consulting packages as well as dedicated consulting services on behalf of our clients.
Our consulting support includes brand audits, funnel diagnostics, competitor and consumer analysis, marketing strategy sessions, and business development planning. For clients managing multiple partners or departments, we also provide white-label or client-facing consulting to represent your brand in strategy meetings, vendor negotiations, or growth planning sessions.

Project Timelines & Deliverables

Timelines vary based on the complexity and specific expectations of each project. On average:

    • Strategy & audits: 2–3 weeks
    • Brand development: 3–5 weeks
    • Websites, funnels, and platform builds: 4–8 weeks
    • Mobile app development: 8–16+ weeks
    • Full campaigns or launch prep: 6–12+ weeks
    • Public relations pitching & placement: 4–6 weeks for initial outreach and traction

Exact timelines are outlined after project scoping and depend on content readiness, feedback windows, and the number of integrated components.

Yes. All clients receive a formal production schedule outlining milestone-based deadlines, content handoff dates, and feedback windows. This ensures transparency and keeps the project on track.

Please note that any scope changes introduced after the agreement is signed may cause delays, require formal approval, and could result in additional costs. We’ll always communicate adjustments clearly before proceeding.

We leverage powerful enterprise platforms such as SQL Server, AWS, Matillion, Snowflake, Tableau, and Salesforce to manage data, automate reporting, and drive operational efficiency. Combined with AI technologies, these tools help us uncover insights, streamline workflows, and support smarter, data-driven decisions for our clients.

Internally, we use many of these systems for advanced research and strategic development. In addition, we work across leading digital and marketing platforms, including WordPress, Shopify, Squarespace, Teachable, Mailchimp, Google Ads, Meta Ads, CallRail, Zapier, and Google Analytics, integrating backend automations and CRMs based on each project’s unique needs.

Client Communication & Support

Every client is assigned a dedicated project manager to ensure clear, consistent communication from start to finish. We tailor our communication style to your preferences—whether through email, Slack, Zoom, or other platforms your team prefers. All assets, timelines, and updates are centralized and accessible, with streamlined check-ins to keep everything moving efficiently and on schedule.

Revisions are typically limited to two rounds per line item; however, this may vary based on the review process outlined in your final agreement. All feedback must be submitted within the designated timeline to avoid project delays. Any changes outside the approved scope may require a formal change order and could result in additional costs.

Yes. We offer flexible monthly retainers for ongoing support, which can include digital marketing, public relations, brand maintenance, funnel optimization, content creation, and performance reporting. Each retainer is tailored to your business goals, campaign needs, and growth strategy.

Billing, Scope & Legal

Projects are billed in clearly defined phases, with an initial deposit required to begin work. Full payment terms and due dates are outlined in the service agreement. We accept ACH transfers, debit/credit cards, and business-to-business invoicing, depending on client preference and project scope.

Any additions or changes to the original scope after contract execution must be documented through a formal change order. This includes updated pricing, revised timelines, and required approvals. Work outside the agreed scope will not proceed without written authorization to ensure clarity and accountability on both sides.

Refunds are only available if contracted deliverables are not met as outlined in the signed agreement. Once a deliverable has been approved by the client, that portion of the scope is considered closed. If a client believes a deliverable has not been fulfilled, Tru Brand Media is allotted 30 days to address the issue by completing or re-submitting the necessary work in alignment with the original scope.

Yes. We maintain strict confidentiality across all client relationships. We are happy to sign or provide mutual non-disclosure agreements (NDAs) to protect sensitive information, intellectual property, and strategic planning.

Still have questions?
If you need additional information or support, feel free to contact us at support@trubrandmedia.com or complete our inquiry form on our contact page. A member of our team will be in touch within 24–48 business hours.